Lähetinpä kyselyä asiasta SqM:n infoon, että miten Suomeen saattaa joillekkin tulla 3pussia kuplamuovikirjekuoressa ja joillekkin boksissa.
Molemmat James ja Anette vastasivat, Anette melkein heti, JimSeven äsken.
Eilen kittasin Hondurasin Decaf Espressoa, ja kehaisin sitä viestin lopussa.
Ettei tarvitse enempiä selitellä, niin liitän tähän molempien vastaukset.
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Hi Jussi!
Glad you enjoyed the box! We send different volumes of coffee in different packaging, so yes, one-two bags will normally go in a bubble envelope and three-four bags go in a box.
Thank you for the comments on the decaf, we are really pleased with it too! We think if you love the taste of coffee so much you wan tot drink it even if there is no caffeine, you really deserve something nice!
Anette
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Hi Jussi,
Sorry for the lack of consistency on our end, I'm not sure what the problem was. Usually orders of 3 or 4 bags go into a box. The only time this should be different is if the order contains larger items, or fragile items in which case it should be bubble wrapped.
Please accept my apology and I hope this makes sense.
Very pleased too hear you enjoyed the Decaf Espresso - we work hard to make sure it is tasty so comments like this are very welcome.
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Lopputulos = Esitin kysymykseni liian epäselvästi, mutta juttu menee kuten jiitee totesikin, SqM:n asiakaspalvelu on mielestäni hyvää.